Contact Center Markennovy Case Study. Cisco Unified Contact Center Express.
Markennovy Contact Center Case Study. Cisco Unified Contact Center Express.
Mark’ennovy, with 5 international offices and more than 80 users, has the need to migrate its Contact Center to improve customer service and provide them with a preferential service.
- Improve customer service.
- Strengthen the relationship with the customer and build customer loyalty.
- Resource optimization.
- Unified network.
- Obtain call reports.
Solution implemented: Cisco Unified Contact Center Express. “With the implementation of this project, we have achieved speed in the deployment of new delegations and improved customer service by unifying communications without losing a single call”.
