OUTSOURCING IT
IT SUPPORT 11x5 | 24x7

Because the continuity of your business is the most important thing.
Having specialized IT support in your network minimizes downtime in your business.
NETWORKING | CYBERSECURITY | COLLABORATION

IT CONSULTING

Solutel, telecommunications company and technology integrator, with over 25 years of experience designing, implementing and supporting complete technology solutions that add value to the business of our customers. The value of Solutel? Your interdisciplinary team

IT SUPPORT

Faced with the growing expansion of virtualization and migration to the cloud and due to the high level of knowledge and specialization required in the IT world, having an outsourced IT support service has become a necessity for the IT departments of companies.

OUR IT SUPPORT EXPERIENCE

We are a company of proximity and personalized service, we provide technology services specializing in corporate networks, cybersecurity, cloud PBX, contact center, remote IT support and IT outsourcing.

Solutel's IT support team is made up of qualified professionals, specialized in the needs of companies, who will act as an external technological department, without fixed costs of personnel or structure, but with the benefits of IMMEDIATE TECHNICAL ASSISTANCE.

IT Outsourcing Services, technical support 24x7 | 11x5 specialized personnel in networks, communications, cybersecurity... when a company does not have the initial capabilities in the use of IT solutions, it is crucial to hire experts in IT solutions to meet these business needs in a timely manner.

Let's keep in touch

LET'S TALK ABOUT IT SERVICE NEEDS OF YOUR BUSINESS

On-Site technicians, remote support 24x7 | 11x5, migrations, cybersecurity solutions, secure communications auditing, cloud PBX, wifi, video conferencing, network electronics...

IT Outsourcing

Outsource part of the management of the technological and human infrastructure of your organization to an expert technology team that provides immediate solutions and services, allowing your company to focus on its core business. It puts highly qualified personnel within your reach without the need to select, train or hire.

Our approach

Outsourcing the IT department, either on an ongoing basis or for specific projects that require greater dedication, has a number of advantages:

Cost savings: It is possible to foresee, to a large extent, all IT-related expenses and avoid unexpected costs. By not performing these processes in-house, your costs go from fixed to variable, and you only pay for what you use.

Focus on core business: You will spend less time trying to solve technical problems and more time focusing on developing your core business.

Reduce cybersecurity risks: Proactive support, we constantly monitor your systems to detect possible attacks and resolve them remotely.

Technological innovation: Your company will have access to the latest technologies and will be prepared to easily cope with new technological changes that may occur.

Strengthen competitiveness and productivity: Outsourcing your IT needs will give you access to highly qualified and experienced professionals, which will significantly improve your service and increase productivity.

IT Support Service 11x5 | 24x7

This service is based on a set of technical and human resources that allow remote and specialized assistance and monitoring of IP unified networks with centralized telephone support, immediate and individualized attention by specialized technicians, thus providing your company with a technological partner for the achievement of strategic objectives. It puts within your reach, highly qualified personnel, without the need to select, train or hire.

Remote management

Through an access from Solutel and the servers or terminals of our clients, you can manage all the contracted services.

Monitoring

Real-time monitoring to control the status of the customer’s network and store the results for analysis.

Alerts

We use them to report non-optimized network conditions, high temperature, electrical faults and general network problems.

24x7 Service

Service available 365 days a year for customers who require it.

Qualified technicians

Certified by major manufacturers and in continuous training.

IT SUPPORT

IT Support Levels
REPARA Fare | REPROGRAMA Fare
HOURS Fare | PREMIUM Fare

The support services offered by Solutel are customizable based on the specific needs of each customer.

Packs can be contracted and combined by the client according to his needs.
Opening hours: 11×5 | 24×7
Modalities: Basic (Reactive service at the client's request) Advanced (Proactive service without client intervention) Customized (Requests not covered by the advanced modality).
With these possible combinations our customers decide, depending on the criticality of their business, the IT support service that best suits their needs.

Solutel’s support services aim to free the management, maintenance and monitoring of the infrastructure and communications that support your organization’s business applications, so that the IT department can dedicate its day-to-day work to what is really important, which is the management of your business needs.

SOLUTEL

We bring technological strategies to your business

With Solutel's services you will receive quick attention to your incident, as well as a diagnosis and resolution to the problems that may arise in the technological field.

Solutel helps its customers to manage their own technological resources and improve their network structure. The consulting service is performed by experts in network analysis in order to solve possible problems in the network infrastructure quickly and safely.

500+

Satisfied Customers

The support services offered by Solutel are customizable based on the specific needs of each customer. Not all customers require the same IT resources.

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