Privacy Policy



Privacy Policy

SOLUTEL SL is aware of the importance of your privacy that is why no personal data is collected through this website without your knowledge. When we need to obtain information from you, we will always ask you to voluntarily provide it to us expressly.


The data collected through the data collection forms on this website or other means such as subscriptions to our electronic bulletins (newsletters) will be incorporated into the automated files of personal data for which SOLUTEL SL is responsible, with registered office at Avenida Hermanos Maristas 28 4º FG office building, 46013, Valencia.

Personal data processed

Within the framework of the different treatments of activities carried out in the organization, the following types are collected:

  • Identification data.
  • Commercial information.


SOLUTEL SL will treat the data confidentially and exclusively for the purpose of offering the requested services (including commercial and promotional purposes, sending product and service information, sending rates, inviting fairs and events, notices and technical notes and advertising by electronic means), with all the legal and security guarantees imposed by the General Data Protection Regulation (RGPD) (EU) 2016/679 of the Parliament of Europe and the Council of April 27, 2016 that entered into force on April 24 May 2016 and is mandatory as of May 25, 2018.

In order to adapt the information sent to the interests of the user, SOLUTEL SL prepares business profiles based on automated processes and / or on forms and surveys.


SOLUTEL SL will only process the personal data of the interested parties who have given their express consent for the purpose described in this privacy policy. Additionally, we inform you that we will only use personal information under this Privacy Policy and, in general, we will request your consent for uses for purposes other than those for which you initially granted them. Finally, we inform you that you can withdraw your consent at any time, you just have to contact us through the means indicated in this privacy policy.

For the response to requests, the interested party must provide the minimum information requested. In case of contract, they cannot be attended.

Recipients and transfer of data to third parties

SOLUTEL SL undertakes not to assign, sell, or share the data with third parties without your express approval, except legal obligation.

To send the electronic newsletters, SOLUTEL SL uses an e-mail marketing tool that complies with the RGPD (EU) 2016/679, so the acceptance of our privacy policy implies the knowledge that your data will be transferred and safeguarded on the servers of the company that offers e-mail marketing services.

Likewise, we inform you of the use of the LeadForensics tool, which manages data related to the company in the B2B field. Lead Forensics works on the basis of reverse tracing of a commercial IP address. A code is used that tracks IP addresses that visit our website, identifies them as business-related, and compares them to a worldwide database of proprietary business and business information. Direct identification of individuals from these data is excluded. We will not share this data with third parties under any circumstances. More information available at


The personal data will be kept during the period in which the commercial relationship between the user and SOLUTEL SL or until the user indicates their desire to rectify or cancel them.

Likewise, SOLUTEL SL will cancel or rectify the data when they are inaccurate, incomplete or are no longer necessary or relevant for their purpose, in accordance with the provisions of the General Data Protection Regulation (RGPD) (EU) 2016/679.

User rights

The user may revoke the consent given and exercise the rights of access, rectification, cancellation, opposition and portability of the data.

The maximum term for the resolution of the request is 30 days from its reception, it can be extended for a maximum period of 2 months whenever necessary.

The applicant can exercise their rights through the following means:

In person or by ordinary mail:

Going to the address of SOLUTEL SL at Avenida Hermanos Maristas 28, office building 4º FG, 46013, Valencia or to the address [email protected], duly identifying yourself and clearly indicating the specific right you wish to exercise.


Through the forms available on the web for this purpose, if you ARE A REGISTERED USER you can make your request through the following link: Derechos-arco/. The process is automatic in most cases and in others it requires the intervention of our data operator, you will receive a confirmation email.

If you are NOT A REGISTERED USER and what you want is to exercise the right over your personal data provided through your subscription to one of our mailing lists, you can carry out the procedures through the following link https://www.solutel. com/privacy-policy/newsletter-manage-my-subscription/ or by clicking here.

Fill in the correct form and click on “send”, you will receive a confirmation email to carry out any of the requested actions.

This privacy policy is applicable to the SOLUTEL SL website hosted under the domain and to the forms and newsletters managed by SOLUTEL SL, so access through links to this site is not guaranteed, nor to the links from this site to other web pages.

In any case, you can request the protection of the Spanish Agency for Data Protection through its website

Changes to this privacy policy

Eventually, this Privacy Policy may be revised in order to update the changes in current legislation, update the procedures for collecting and using personal information, the appearance of new services or the exclusion of others. These changes will be effective as of their publication on the web, so it is important that you regularly review this Privacy Policy in order to stay informed of the changes that have occurred.

If you have any questions about SOLUTEL SL’s privacy policy, do not hesitate to contact:

Responsible for the processing of personal data:
Avenida Hermanos Maristas 28 4º FG office building, 46013, Valencia.

[email protected]

+34 963163797