Do you want to use Microsoft Teams as if it were a phone and be able to make and receive external calls?
Want to have a public number connected to your Microsoft Teams?
As you well know, Microsoft Teams is a collaboration tool that provides internal communication and meetings, document management and application integrations. With Microsoft’s announcement of phone capabilities for the platform, there has been growing interest in a key technology to enable enterprises to adopt it. Making and receiving external calls with Microsoft Teams is possible.
Making and receiving external calls with Microsoft Teams is now possible. Do you want to add extra features to your Microsoft teams?
What is the benefit?
The idea of using Teams as a PBX is a great move for companies that like the idea of Unified Communications, combining all their internal and external communications into a single system.
Who is the target audience?
This solution is designed primarily for organizations that want to use Microsoft Teams as a PBX, but are looking for more flexibility.
Any company that meets one of the following criteria is a good candidate:
-
Companies working with Microsoft Teams:
This one is obvious, but any company that is deeply involved in using Microsoft Teams for internal communications can more easily use the platform for their external communication as well. This also means less need for a separate PBX (and all the costs that come with it) along with better integration between systems.
-
Companies with limited in-house experience:
Any company with a smaller IT team (or none at all) may want external support for using Microsoft Teams as a PBX.
-
Companies that want more flexibility than Microsoft Calling.
What does Solutel offer as a Technology partner?
- Solutel can number and associate a specific number with a Microsoft Teams user of a company or as many numbers as the company needs. For example, a company with several devices and each one wants to have an associated Microsoft Teams extension, we can do it.
- You can have a geographic number and have it associated with your extension for incoming and outgoing calls.
- If your company has a PBX, Microsoft Teams can work in conjunction with your PBX. From your Teams user you can continue to have your direct number, you can dial to extensions of your PBX or dial out and present yourself with your PBX number. You become like an extension.
- One step further, if you have a PBX and you have an integra service or equivalent, you can have your desktop extension and your Microsoft Teams associated so that when you get a call to your desktop extension at the same time your Microsoft Teams rings (in case you are not in the company at that time) and if you answer from Microsoft Teams, you keep the call in Teams and if you answer on your desktop phone the call stays on that device. This connection to the PBX does not have a recurring cost, which is the case if you have a direct DDI.
- It can also work as a “single number reach” so that if you have a PBX in the cloud with your desktop extension, your phone rings and your Microsoft Teams extension rings at the same time. Similarly, when you want to call from Microsoft Teams, you can do so using your PBX resources.
Don’t hesitate, contact us!
Solutel can provide this service in the following scenarios:
Scenario 1: Physical switchboard at the customer’s headquarters
Scenario 2: Cloud switchboard
Scenario 3: Everything in the cloud and without a switchboard
In conclusion: You can have a switchboard or not, you can have just one number, and we can provide a complete native Cloud service with a Cloud switchboard plus the Microsoft Teams part.
To activate this service, a Microsoft E5 license is required. As many E5 licenses as users you want to have telephony in their Microsoft Teams.
Voice functionalities:
Auto attendant
Hunt groups
Intelligent routing
Voice mail
Three-way calling
Call hold
Call transfer…
