Discussion forum October 27 MADRID: Quality in customer service, supervisor and his team
- SOLUTEL Presentation
- Presentation of the Participants | Guests
- Supervisor and his team. Challenges and solutions.
How to resolve situations of noise, concentration of operators, telework, staff motivation, conflicts between operators, improve the rate of calls, access to information from teleoperators, ensure computer media in good condition, record information ... ?
- Coffee break
- Omnichannel Experience | Trends that mark the future of the Contact center
- Presentation Success story
- Questions | Closing
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