Markennovy Contact Center Case Study. Cisco Unified Contact Center Express.
Mark’ennovy, with 5 international offices and more than 80 users, has the need to migrate its Contact Center to improve customer service and provide them with a preferential service.
- Improve customer service.
- Strengthen the relationship with the customer and build customer loyalty.
- Resource optimization.
- Unified network.
- Obtain call reports.
Implemented solution: Cisco Unified Contact Center Express.
“>This omnichannel solution is ideal for small to medium-sized formal and informal contact centers.
“With the implementation of this project, we have achieved speed in the deployment of new delegations and improved attention to our clients through the unification of communications without losing a single call”
Mr. Julen Uribetxebarria, Logistics Department, Mark’ennovy.
mark’ennovy – Custom Contact Lenses
