IA Webex Contact Center Madrid Event 8 May
Webex Contact Center Event
AI helping customer service
After the welcome by the commercial director of Solutel , Mª Cruz Alcocer and Daniel Schlenzig (Head of CX Sales @ Cisco | Customer Experience Transformation).
Enrique San Valero presents :
The Contact Center Revolution with Generative AI
Enrique Saint Valero us Showed how the intelligence artificial is Transforming the Contact Centers. Since Cases of success Real until councils Practical for use models how ChatGPT, Learned how the AI Streamlines Tasks improvement the experience of the customer and Open New Opportunities. Also herself Addressed risks how Biases o “hallucinations”, and how Face with responsibility. ¡One talk for get to the day and to watch to the future with intelligence!
CXaaS and experiences that make a difference
Arnaud Beaumesnil us Presented how the Portfolio of Culm Drives the experience of the customer in Contact Centers Modern with the concept of CXaaS how engine of evolution. Later Daniel Ferrer us Surprised with one demo in alive: one solution multichannel Sure what Integrates voice (IP mobile fixed), chat and tools how CRM or Systems of tickets. All Thought for customize every interaction and contribute value real without recede nor one step.
TECHNOLOGY AND CYBERSECURITY EXPERTS
On-Site technicians, remote support 24x7 | 11x5, migrations, cybersecurity solutions, secure communications auditing, cloud PBX, wifi, videoconferencing, network electronics...
A demo that says it all (and shows it!)
The demonstration Was all one show practical: Saw in action the screen of one agent of Contact Center Managing Multiple canals how Messaging snapshot calls Direct present Virtual integration with tools of Ticketing identification of the customer and until transcription in time real.
Here is a video summary and a final photo of the moment. It’s worth a thousand words!
