IT Outsourcing
and Technical Support
IT Support
to guarantee the continuity of your business
Solutel is your IT department
Providing experience, speed, and specialization.
Virtualization, the cloud, and increasing technological complexity have raised the technical demands on IT departments. Having an outsourced support service allows companies to maintain their operational infrastructure without having to expand their staff or assume fixed costs.
Tailor-made solutions
Our technical team becomes an extension of your company, providing immediate assistance and certified knowledge.
- Corporate networks and advanced networking
- Cybersecurity and protection of critical environments
- Cloud PBX and collaboration
- Contact Center
- IT Outsourcing
- Remote and on-site support
Technology Experts
Communications audits
On-Site Technicians 24×7 | 11×5
Videoconference
Remote Assistance and Monitoring
Proactive monitoring
24x7/365 service
Real-time alerts
24x7/365 service
Qualified technicians
Team with certifications and experience in complex networking and cybersecurity environments.
Mª Cruz Alcocer
__Position__
LEVEL 1
Reactive service on demand.
Designed for companies that need occasional technical support without long-term commitments. Solutel intervenes only when requested, guaranteeing rapid assistance and effective resolution of incidents.
LEVEL 2
Scheduled maintenance and proactive support
REPROGRAM offers a proactive model based on periodic reviews, preventive tasks, and scheduled maintenance. It focuses on minimizing risks, reducing incidents, and keeping your infrastructure optimized.
LEVEL 3
Flexible pool of technical hours
The HOURS Rate provides a pre-contracted pool of technical hours to use when your company needs it. The flexibility is maximum: you can use them for support, projects, configuration, or expansions.
LEVEL 4
Advanced coverage + monitoring + continuous support
The PREMIUM plan is the most complete option. It includes comprehensive support, real-time monitoring, proactive maintenance, and priority response. Designed for companies that cannot afford downtime or interruptions.
A track record that inspires confidence
Proven experience in critical projects, advanced networks, and business support.
Strategy, agility, and confidence
Frequently Asked Questions
What is Solutel's IT support?
Solutel’s IT support becomes your external technology department, providing immediate assistance, certified experience, and solutions adapted to your company’s needs, without fixed personnel costs.
What support modalities do you offer?
We have reactive support on demand (Repara Rate) and proactive support 11×5 or 24×7. It includes advanced monitoring, real-time alerts, and remote or on-site assistance according to the needs of each client.
What services does Solutel's IT outsourcing include?
Our team covers corporate networks, cybersecurity, cloud PBX, contact center, videoconferencing, corporate WiFi, communications audits, and network electronics, offering a comprehensive and specialized service.
How does Solutel guarantee the security and continuity of my infrastructure?
We have certified technicians and experience in critical environments, 24×7 monitoring, automatic alerts, and compliance with the high category ENS, ensuring that your technology infrastructure operates safely and continuously.
