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Servicio HelpDesk
Reduce al mínimo la repercusión en su negocio de posibles problemas en su red
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It allows the optimal performance of your network infrastructure, minimizing the impact on your business of possible problems in your communications network.

  • Soporte PROACTIVO.

  • Recursos técnicos y humanos ESPECIALIZADOS Y CERTIFICADOS en redes unificadas IP.

  • Monitorización remota 24 h

  • Soporte telefónico/email/videoconferencia/webex/eticketing

  • Atención INMEDIATA e INDIVIDUALIZADA

UNLIMITED REMOTE ACTIONS

The attention of the incidents will be less than 15 minutes and the response time will be a maximum of 1 hour.

Contact

Hardware and Software malfunctions

Replacement and Generation Management RMA

Shipments of damaged material

Information service request status

Modifying Parameters

Control of infrastructure changes to minimize service interruption

Control of IT infrastructure components

Management of distribution of new software and hardware versions