Privacy Policy

TELEMATIC SOLUTIONS AND SERVICES SL

SOLUTEL SL

Privacy Policy

Responsible

The data collected through the data collection forms on this website or other means such as subscriptions to our electronic bulletins (newsletters) will be incorporated into the automated files of personal data for which SOLUTEL SL is responsible, with registered office at Avenida Hermanos Maristas 28, office building 4º F-G, 46013, Valencia.

Personal data processed

Within the framework of the various processing activities carried out in the organization, the following types of data are collected:

• Identifying data.
• Commercial Information.

Purpose

SOLUTEL SL will treat the data confidentially and exclusively for the purpose of offering the requested services (including commercial, promotional purposes, sending product and service information, sending rates, invitations to fairs and events, notices and technical notes and advertising by electronic means), with all the legal and security guarantees imposed by the General Data Protection Regulation (GDPR) (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, which entered into force on May 24, 2016 and is mandatory as of May 25, 2018.

In order to adapt the information sent to the user’s interests, SOLUTEL SL elaborates commercial profiles based on automated processes and/or forms and surveys.

Legitimation

SOLUTEL SL will only process the personal data of interested parties who have given their express consent for the purpose described in this privacy policy. In addition, we inform you that we will only use personal information in accordance with this Privacy Policy and, in general, we will request your consent for uses other than those for which you originally provided it. Finally, we inform you that you can withdraw your consent at any time, you will only have to contact us through the means indicated in this privacy policy.

In order to respond to requests, the interested party must provide the minimum information requested. In case of contract, they cannot be attended.

Recipients and transfer of data to third parties

SOLUTEL SL undertakes not to transfer, sell or share the data with third parties without your express approval, unless legally required to do so.

To send electronic newsletters SOLUTEL SL uses an e-mail marketing tool that complies with the RGPD (EU) 2016/679 so the acceptance of our privacy policy implies the knowledge that your data will be transferred and stored securely on the servers of the company that provides e-mail marketing services.

We also inform you of the use of the LeadForensics tool, which manages company-related data in the B2B field. Lead Forensics works on the basis of reverse tracking of a commercial IP address. It uses code that tracks IP addresses that visit our website, identifies them as business-related and matches them against a worldwide database of proprietary business and commercial information. Direct identification of individuals from this data is excluded. We will not share this data with third parties under any circumstances. More information is available at www.leadforensics.com/privacy-policy

Conservation

The personal data will be kept during the period of time in which there is a business relationship between the user and SOLUTEL SL or until the user indicates his desire to rectify or cancel them.

Also, SOLUTEL SL will cancel or rectify the data when they are inaccurate, incomplete or no longer necessary or relevant for its purpose, in accordance with the provisions of the General Data Protection Regulation (GDPR) (EU) 2016/679.

User’s rights

The user may revoke the consent given and exercise the rights of access, rectification, cancellation, opposition and data portability.

The maximum term for the resolution of the application is 30 days from its receipt, which may be extended for a maximum of 2 months whenever necessary.

The applicant may exercise his rights through the following means:

In person or by regular mail:

By contacting SOLUTEL SL at Avenida Hermanos Maristas 28, office building 4º F-G, 46013, Valencia or at the address [email protected], duly identifying yourself and indicating in a visible manner the specific right you wish to exercise.

Electronically:

Through the forms that are available on the web for this purpose, if you ARE A REGISTERED USER you can submit your request through the following link: https://www.solutel.com/politica-de-privacidad/derechos-arco/ . The process is automatic in most cases and in others requires the intervention of our data operator, you will receive a confirmation email.

If you are NOT A REGISTERED USER and you wish to exercise your rights over your personal data provided through your subscription to one of our mailing lists, you can do so through the following link https://www.solutel.com/politica-de-privacidad/newsletter-gestionar-mi-suscripcion/ or by clicking here.

Fill in the correct form and click “submit”, you will receive a confirmation email to perform any of the requested actions.

This privacy policy applies to the SOLUTEL SL website hosted under the domain www.solutel.com and to the forms and newsletters managed by SOLUTEL SL, so it is not guaranteed in the accesses through links to this site, nor to the links from this site to other web pages.

In any case, you can request the protection of the Spanish Data Protection Agency through its web site

Changes to this privacy policy

From time to time, this Privacy Policy may be revised in order to update changes in current legislation, update the procedures for collecting and using personal information, the appearance of new services or the exclusion of others. These changes will be effective as of their publication on the web, so it is important that you regularly review this Privacy Policy in order to remain informed about the changes.

If you have any questions about SOLUTEL SL’s privacy policy, please do not hesitate to contact us:

Responsible for the processing of personal data:
SOLUTEL S.L.
Avenida Hermanos Maristas 28, office building 4º F-G, 46013, Valencia.

[email protected]

+34 963163797