The importance of the evolution of customer servicetcivera
The importance of the evolution of customer service
Attention to our clients is becoming more and more important every day, in an increasingly competitive scenario, differential and exclusive treatment is our best tool to maintain them.
To the usual problems of good service is added the increase in channels through which our current and future clients can interact with us, the traditional telephone and mail has been added to the chat and the increasingly popular different social networks.
In such a varied environment, it is important to find solutions that allow us to centralize in the best possible way all the information we receive. This will allow us to maintain complete statistical information, prompt attention and optimization of our resources.
Until now, these types of solutions were very much oriented to large companies, with departments dedicated to customer service and a high number of agents, which acted as a barrier to entry for companies that, although they had the same need, were from a smaller size.
With Business Edition 6000, Cisco provides a comprehensive solution that allows us to take our level of customer service one step further. With an open environment that allows easy interaction with other internal tools of our company (CRM’s, ERP’s, etc …) Cisco BE6K is a great opportunity for small and medium-sized companies to update their voice and video communications while including or modernize your Contact Center service.
The fact that it is a multi-channel solution, validated for a distributed environment, together with the special licensing price for the first 5 agents and the proliferation of third-party developments, which complete and add functionalities to the platform, only confirms a great opportunity for SMEs to take that leap in quality and be at the forefront of technology in customer service.