Success story Contact Center Markennovy. Cisco Unified Contact Center Express.

Success story Contact Center Markennovy. Cisco Unified Contact Center Express.

Success story Contact Center Markennovy. Cisco Unified Contact Center Express .

Mark’ennovy has 5 international delegations and more than 80 users, raises the need to migrate its Contact Center to improve customer service and provide them with a preferential service.
  • Improve customer service.
  • Strengthen the relationship with the client and retain it.
  • Resource Optimization.
  • Unified network.
  • Get call reports.

Implemented solution: Cisco Unified Contact Center Express . Improve productivity and customer experience.

Cisco Unified Contact Center Express provides a sophisticated, secure, and available contact center solution for up to 400 agents and IVR ports that is easy to deploy and manage. This omnichannel solution is ideal for small to medium-sized formal and informal contact centers.

“With the implementation of this project, we have achieved speed in the deployment of new branches and improved customer service by unifying communications without missing a single call”

Mr. Julen Uribetxebarria, Department. Logistics, Mark’ennovy.
mark’ennovy – Custom Contact Lenses

Share this post