The importance of the evolution of customer servicetcivera
The importance of the evolution of customer service
Every day the attention to our clients becomes more important, in an increasingly competitive scenario, differential and exclusive treatment is our best tool to keep them.
Added to the usual problems of good service is the increase in channels through which our customers, current and future, can interact with us. Chat and the increasingly popular different social networks have been added to the traditional telephone and mail.
In such a varied environment, it is important to find solutions that allow us to centralize all the information we receive in the best possible way. This will allow us to maintain complete statistical information, prompt service and optimization of our resources.
Until now, these types of solutions were very much aimed at large companies, with departments dedicated to customer service and a large number of agents, which acted as a barrier to entry for companies that, although they had the same need, were of a smaller size.
With Business Edition 6000, Cisco provides a comprehensive solution that allows us to take our level of customer service one step further. With an open environment that allows easy interaction with other internal tools of our company (CRM’s, ERP’s, etc…) Cisco BE6K represents a great opportunity for small and medium-sized companies to update their voice and video communications while including or modernizes its Contact Center service.
The fact that it is a multichannel solution, validated for a distributed environment, together with the special licensing price for the first 5 agents and the proliferation of third-party developments, which complete and add functionalities to the platform, only confirms a great opportunity for SMEs to take that leap in quality and be at the forefront of technology in customer service.