Improve your customers’ experience with your CISCO Contact CenterMaria Cruz Alcocer
Improve your customers’ experience with your CISCO Contact Center .
Have you ever called a Contact Center and your experience was…?
- They passed him from manager to manager and none could solve your problem .
- While you only wanted a simple question answered, the manager spent time trying to sell you services that you I had not requested .
- Had to call ten times until you find a manager who can solve your problem.
Poor attention in call centers is one of the main reasons why many clients terminate changing company .
Do you want your clients to have this same experience of your company? NO!!
SOLUTEL is a technology company specialized in integration for Cisco Contact Center environments, which, thanks to its high knowledge of Cisco solutions and its experience in companies, improves customer service. If you already have a CISCO Contact Center solution, Solutel offers support solutions to your Contact Center to get the most out of it. If you are thinking of implementing a CISCO Contact Center solution, contact us!
Do you want a well-organized contact center with logical call routing for your clients?
Do you want to minimize missed calls?
Do you want to know the missed calls you have and be able to contact them?
Do you need to know the level of call load of the agents?
Do you want to optimize internal human resources for telephone service, dynamically managing diversions and service hours and depending on the volume of incoming calls? …
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