Cisco Webex Contact Center Options

cisco webex contact center

Cisco Webex Contact Center Options

Cisco Webex Contact Center Options

Cisco offers three types of Contact Center solutions, deployed on premises, hosted, or in the cloud.

In this article we are going to central in the solution in the bube CISCO WEBEX CONTACT CENTER . Powerful contact center in the cloud, 100% native, offered as a service for companies of all sizes.

Webex Contact Center is a native service in the cloud offering comprehensive contact center solutions based on Cisco cloud infrastructure analytics.

Whether you are a small business setting up your first call center, a mid-size or multi-site contact center, etc …, Cisco Webex Contact Center has what you need.
This subscription is available for the Concurrent Agent purchase model. One subscription covers software and technical support for the Contact Center of Cisco Collaboration Flex Plan .
Cisco Webex Contact Center Is available in two types of agents that It can be combined according to the selected agent model:
  1. Standard: provides essential functionality for voice-only call centers with typical or sophisticated needs. Includes browser-based agent desktop, inbound and outbound voice, call recording, touch-tone IVR, voice and web callbacks, and standard CRM and ticket connectors.
  2. Premium: includes all standard features and adds omnichannel communication like chat and email, multichannel reporting and analytics, and supervisor monitoring and oversight for all types of agents.

YES! I WANT A FREE TRIAL

Do not hesitate, ask us!

Webex Contact Center Standard and Webex Contact Center Premium Features:

Cloud agent platform Description
Webex Contact Center
Webex Contact Center is a cloud-native service that offers comprehensive contact center solutions based on analysis of the Cisco cloud infrastructure.
Features Standard Premium
Incoming and outgoing voice Included Included
Skill-based smart queuing and routing Included Included
Browser-based agent desktop Included Included
Standard and customizable reports Included Included
IVR touch tone (2 ports per agent) Included Included
Call back 1 Included Included
Web callback 1 Included Included
Basic output (pre-dial ) 2 Included Included
Call recording (one month) Included Included
Real-time and historical reporting data storage Included Included
Standard CRM connectors Included Included
Cloud context service Included Included
Advanced output (progressive dialing) 2 Not Included Included
Multi-channel reporting and analysis Not Included Included
Email & Web chat Not Included Included
Supervisor privileges (monitoring, intrusion and training of all agents) Not Included Included
IVR enabled speech Optional Optional
Additional recording storage Optional Optional
Campaign management (outbound campaigns) Optional Optional
Quality management Optional Optional
Staff Administration Optional Optional
Analytical WFO [1] Optional Optional
Analytical WFO with Transcription 3 Optional Optional
Packaged WFO [2] Optional Optional
1 May require services
2 May require campaign management software (predictive not available with Customer Journey Platform currently)
[1] Workforce Bundle cannot be combined with on-demand Quality Management, Workforce Management, WFO Analytics, and WFO Analytics with Transcription
[2] Workforce Bundle cannot be combined with on-demand Quality Management, Workforce Management, WFO Analytics, and WFO Analytics with Transcription .
NOTE: Workforce Optimization services will be billed to all designated Customer Journey Platform agents.

 

Related news:

Cisco Collaboration Flex Plan Contact Center Data Sheet

https://www.solutel.com/cisco-webex-contact-center/

https://www.solutel.com/cisco-collaboration-flex-plan-su-empresa-necesita-de-soluciones-devideoconferencia-colaboracion-en-equipo-llamadas-centro-de-contacto/

 

 

Share this post